Refund and Returns Policy

Last Updated: September 1, 2021

Thank you for choosing EL GUZ CHEMICALS as your trusted supplier of Gamma-Butyrolactone (GBL). We take pride in delivering high-quality products and services to our valued customers. Our Return and Refund Policy is designed to provide you with a clear understanding of the terms and conditions under which you may return products and seek refunds.

1. Returns

We understand that occasionally, you may need to return a product due to various reasons. Before returning any item, please carefully read and adhere to the following guidelines:

1.1 Eligibility for Returns:

• You may be eligible to return a product if it is damaged, defective, or if you receive the wrong item.
• To be eligible for a return, your request must be made within 30 days of the purchase date.

1.2 Initiate the Return:

To initiate a return, please contact our customer support team at info@elguzchemicals.com or call us at [Customer Support Number] and provide the following information:

• Your order number.
• Detailed reason for the return.
• Photographs or any evidence of the issue, if applicable.

1.3 Return Shipping:

• You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
• We recommend using a trackable shipping service and retaining proof of postage.

1.4 Inspection and Approval:

• Once we receive your returned item, we will inspect it to determine if it qualifies for a refund or replacement.
• If the return is approved, we will process the refund or replacement within [X] business days.

2. Refunds

2.1 Eligibility for Refunds:

• Refunds are issued in the following circumstances:
  • You received a damaged, defective, or incorrect item.
  • You canceled your order before it was shipped.
  • Your order is lost in transit, and it cannot be traced.

2.2 Refund Process:

• Refunds will be issued to the original payment method used during the purchase.
• Refunds will be processed within 14 business days after the approval of the return.
• Once processed, it may take additional time for the funds to reflect in your account, depending on your payment provider.

3. Non-Returnable Items

Please note that the following items are non-returnable:

• Products that have been opened, used, or are not in their original condition.
• Custom or special order items.
• Products purchased from unauthorized resellers.

4. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at info@elguzchemicals.com or call us at [Customer Support Number].

EL GUZ CHEMICALS reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Please review this policy periodically for changes. Your continued use of our website and services after any modifications to this policy will constitute your acceptance of the updated terms.

Thank you for choosing EL GUZ CHEMICALS. We value your trust and strive to provide you with the best service possible.

EL GUZ CHEMICALS Website: www.elguzchemicals.com